Disney+ experienced some turbulence when it first launched in the US, with technical issues leading some prospective subscribers to struggle with gaining access to the platform.
Now, just over a week later, Disney has said there are still a large number of calls coming in from users experiencing issues.
Those up to date with Disney+ news will know that over 10 million people had signed up for the service soon after it became available. While it was believed by industry analysts that these issues would be quickly sorted, some still have yet to be resolved.
Disney Plus recently tweeted that ‘right now there is an influx of calls’ and also told consumers that ‘due to the overwhelming response to Disney+, wait time may be high for customer service.’
Complaints from customers include one person saying ‘My entire free trial is over and I have not been able to log in. Multiple hours on phone, chat, Twitter DMs. Unacceptable.’ Meanwhile, another has described the launch as ‘terrible’.
According to Variety, the live-chat feature on the Disney+ website has told those requiring help that wait times are in excess of 30 minutes.
Disney Plus launched in the US on November 12, with its service rolling out to Australia, New Zealand and Mexico a week later. The platform has hundreds of movies and thousands of TV episodes available from Disney, Pixar, National Geographic, Star Wars, Marvel and more.
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